You can upgrade, downgrade or cancel your service plan at any time before your next billing cycle begins. Just send an email to [email protected] and we will adjust your plan accordingly.
After you a subscribed to a service plan, you’ll receive detailed contact information in your on-boarding email. We are reachable by Email, Chat, Skype and Phone.
We have a a wide variety of skills. We handle anything that can be done over the internet and phone. Some of the common task that we do on regular basis are for example data entry, research, invoice assistance, pay roll processing, recruiting help, email management, maintain websites and technical infrastructure, assistance in application usages, social networking or organize travel arrangements.
Our capabilities are not limited to only these, as long as you can provide training, we can help you with pretty much anything that can be done remotely. We also have capacity for small development tasks like automation, creating or fixing plugins.
No, we only charges the subscription fee of the plan you chose. Project based packages have only flat fees.
You will be notified by us if you are out of your qouta and will be charged by the additional minute price related to the plan.
We work either for fixed-price projects, or on per-hour rates basis. For long-term committed clients who prefer time-based billing, we also offer a monthly rate.
If you have a monthly commitment / plan, you’ll receive a discount for your consumed minutes / hours.
If you pay with Credit Card or SEPA Direct Debit, you’ll see the booking text “ROOT SECTOR”, “ROOTSECTOR” or “CHARGE.ROOT-SECTOR.COM”
Before you purchase a service plan or any other product it’s better when you clarify your expectations. If we do not have enough resources or not the expertise for some projects we ask some of our partners to do this job for you. If this is the case, we will discuss this with you in advance.
If we can’t realize the task for your satisfaction, we offer a full or partial refund.